Unlock Your Wellbeing’s Privacy Policy

Who We Are

At Unlock Your Wellbeing we are committed to maintaining the trust and confidence of visitors to our web site. In particular, we want you to know that Unlock Your Wellbeing is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Who we are – your company name, how you value your customer data, how you keep the data safe, and what the policy is about.

Collection and Use of Personal Information Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or mailing address. In general, you can browse our web site without giving us any personal information. We use several products to analyse traffic to this web site in order to understand our visitors’ needs and to continually improve our site for them. We collect only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address. However, there are additional activities on our site that require you to be registered. For example, to receive our weekly newsletter and enter some of our competitions. As part of the registration process, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.

Cookies Policy

What are cookies?

Like most websites, Unlock Your Wellbeing’s website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our websites.  Cookies are essential for the effective operation of our websites.  They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere. 

Information collected

Some cookies collect information about browsing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.  We can use cookies to monitor your browsing behaviour.

What are cookies used for?

The main purposes for which cookies are used are: –

  1. For technical purposes essential to effective operation of our websites, particularly in relation to site navigation.
  2. For M&S to market to you, particularly targeted updates.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.   Further details on how to disable cookies for the most popular browsers are set out below: –

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

Google Analytics

When someone visits www.unlockyourwellbeing.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our monthly e-newsletter, or other free downloads that we offer, we collect personal information. We use that information for a couple of reasons:

  • to tell you about stuff you’ve asked us to tell you about;
  • to contact you if we need to obtain or provide additional information;
  • to check our records are right and to check every now and then that you’re happy and satisfied. 

We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Active Campaign, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Active Campaign’s privacy policy  You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Ticketing Data

When you purchase a ticket (or tickets), merchandise or gift voucher(s) through the   online system your name, address data, email and contact number will be stored in our Box Office system, ?????.  Please be assured that we do not share your personal details with any other company without your consent.

Third Parties

We may share anonymised personal information with other organisations, for example in reports to Organisations commissioning our work, or to MHFA England who monitor and process all delegates in their courses.

If you give written feedback we will ask you if we can use it anonymously, with your first name or initials and/or location/organisation, which you choose.

If we take your photo for our marketing purposes we will ask you if we may share it without adding your name, with your name, tag you on social media. You can choose the option you prefer.

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to [email protected]

Changes to this Privacy Notice

This policy was written May 2018. We will review this policy in May 2019